My PetsHub Returns & Refund Policy

Last Updated: September 2026

At My PetsHub, we want every customer to shop with confidence.

30-Day Returns

You may return eligible items within 30 days of delivery.

To qualify, items must:

• Be unused and in their original condition.

• Include original packaging, tags, and accessories.

• Have proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Pet food that has been opened.

• Treats that have been opened.

• Personalized or custom-made items.

• Hygiene products that have been opened.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days.

• Include your order number and photos.

• We'll arrange a replacement or refund where appropriate.

Refunds

After we receive and inspect your return:

• Approved refunds are issued to your original payment method.

• Processing usually takes 5–10 business days, depending on your bank.

Exchanges

We gladly replace defective or damaged items. Contact us to arrange an exchange.